Privacy & Safety

1. Introduction

At Gordano Valley Metal Detecting, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you visit or purchase from our Etsy shop. It complies with the General Data Protection Regulation (GDPR), the UK General Data Protection Regulation (UK GDPR), and applicable US privacy laws.

2. Overview

When you interact with our website, we may collect the following personal data:
Order Information: Your name, shipping address, email address, phone number (if provided), and payment details (processed securely by Wix).
Messages: Any information you share with us via Wix messages or order notes or whatsapp conversations.
Analytics Data: Non-identifiable data such as IP address, browser type, and browsing patterns (collected through Wix's analytics tools).

We do not intentionally collect sensitive personal data unless voluntarily provided by you (e.g., custom order details).

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

3. How We Use Your Information

We use the information collected to:
Fulfill and deliver your orders.
Communicate with you regarding your purchases or inquiries.
Comply with legal and regulatory obligations.
Improve our products and services through aggregated analytics.

4. Legal Bases for Processing (EU/UK Customers)

Under GDPR and UK GDPR, we rely on the following legal bases to process your data:
Contractual Necessity: To fulfill your orders and provide customer support.
Legal Obligation: To comply with tax, legal, or regulatory requirements.
Legitimate Interests: To enhance our services and ensure secure transactions.

5. Sharing Your Information

We only share your personal data as necessary:
With Wix: As part of your use of the Wix platform, your data is shared with Wix under their Privacy Policy.
Service Providers: Third-party couriers or shipping providers to deliver your orders.
Legal Compliance: When required by law or to enforce our rights.
We do not sell or rent your personal data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Typically, order-related data is retained for [5] years for tax and legal purposes.

7. Your Rights

If you are an EU or UK resident, you have the following rights under GDPR/UK GDPR:
Access: Request access to your personal data.
Correction: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data, subject to legal obligations.
Restriction: Request to limit how we use your data.
Objection: Object to the processing of your data under certain conditions.
Portability: Request transfer of your data to another service provider.
US customers may have additional rights under state-specific laws, such as the California Consumer Privacy Act (CCPA).

To exercise your rights, contact us at GordanoValleyGroupLTD@gmail.com.

8. Security Measures

We implement appropriate technical and organizational measures to safeguard your personal data. However, no online platform can guarantee 100% security.

9. Children

Our online shop is not intended for individuals under the age of 13, and we do not knowingly collect data from minors.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting. Please review this page regularly to stay informed.

11. Contact Us

For questions or concerns about this Privacy Policy or your personal data, contact us at:
GordanoValleyGroupLTD@gmail.com